Air One Airline has cancelled the flight home from Milan and just called TODAY about it. I am currently on hold with the airline who can't understand why I will not agree to a flight through Chicago and arrive in Boston at 8:30 PM, when I have connection back to Florida at 5:00 PM. One person hung up on me when I asked to speak with her supervisor and another has given me a wrong number. Thankfully Google language translation has given me some basic phrases so I have been able to reach an English speaking operator. Please let there be an earlier flight available . . . Insert some hysterical breathing and cuss words.
UPDATE: GAVE UP ON CUSTOMER SERVICE IN ENGLISH AND CALLED ITALY. THANK YOU TO LOVELY WOMAN IN ITALY FROM AIR ONE WHO NOT ONLY SPOKE ENGLISH WHEN I ASKED SI PARLA INGLESE, BUT ALSO FOUND A FLIGHT THAT PUTS ME INTO BOSTON EARLY ENOUGH TO MAKE MY CONNECTION HOME. GRAZIE, GRAZIE, GRAZIE!